Note: If the customer does not remember their RMA, you can attempt to process the return by clicking on the Customer does not have an RMA number? Click here. Verifying the Package screen is presented (see below).Enter the return material authorization (RMA) number that the customer provides, or scan the associated RMA barcode (if available).To initiate a return, first click the Accept function tab (if required) to navigate to the RMA Search screen.Once logged in to the FedEx Return System, the customer’s return materials authorization (RMA) number is entered (or scanned) to begin the return process. Note: If you forget your User Name and/or Password, please call 1.800.305.0593 for assistance. Upon successful login, the user will be presented with the RMA Search screen.At the Log-in screen (fig 4 below), enter assigned User Name and Password.Navigate browser to the following URL: Note: FedEx Office and FedEx WSC users of FedEx Point of Sale (FPOS) can automatically launch the web-browser to the FedEx Return System URL by clicking the Returns tab within FPOS (see fig 3 below).The steps below illustrate how an authorized FedEx Return System user accesses the application. More information regarding the processing these transactions can be found in Section 3 - Exception Handling.įedEx Return System is a secure, web-based application. In most circumstances, these customers can still be assisted if the merchant provided return authorization can be confirmed within FedEx Return System by an alternate means (such as customer name). This does not necessarily mean that they are not FedEx Return System customers. Lastly, some customers may have forgotten the RMA number or failed to bring the return instructions their merchant provided. Please review any materials provided by the customer in association with the return request and work with the customer to determine the return authorization number. These implementations may not include an RMA barcode. Merchants may also incorporate the RMA and the RMA barcode into the original order packing list or customer invoice. The above (fig 1 and fig 2) illustrate only two of the more common FedEx Return System RMA instruction formats. Additionally, contact the FedEx Return System Hotline (1.800.305.0593) if a problem arises and make an earnest attempt to resolve the issue before advising the customer that you are unable to help them.Įxamples of FedEx Return System RMA Instructions When in doubt, always make multiple attempts to correctly enter the RMA into the FedEx Return System application prior to concluding that a problem exists with the RMA provided by the customer. Regardless of what - if anything - the customer provides in terms of written documentation, the first consideration is whether or not the FedEx Return System application is able to confirm that the return request (RMA) exists and is authorized. “Bob's Baseball Bonanza told me to bring my bat here and give you this number and you would ship it for free.” Merchant's contact / address informationĪdditionally, please keep in mind that the customer entering your store is UNLIKELY to use the phrase: “Please process this FedEx Return System package.”Ī MORE LIKELY scenario would be for the customer to hand you the box and a piece of paper with an RMA on it and say:.
FEDEX TRACKING NUMBER ON LABEL HOW TO
Where to take (or how to ship) the return item.Typically begins with four (4) alpha charactersĬustomer Return Instructions typically include:.
Please keep in mind, however, that some customers may be unfamiliar with the FedEx Return System process and unsure of what to expect when they arrive at your location. Most customers utilizing your location to return merchandise will have been provided with documented return instructions (including an RMA number) by their merchant. The application will walk the user step-by-step through the process of producing a FedEx shipping label based on the customer's RMA number. FedEx Return System has been designed to be easy to use for both novice and experienced users.
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